0
Q:

What would be the most important service skill that you would need to have in your day to day business? 

Answer:



Q:

How would you handle negative feedback from a customer?

Answer



 Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you. This provides several advantages. It defuses the immediate situation. It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly. And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others.


 

Report Error

View answer Workspace Report Error Discuss

0 451
Q:

How would you deal with an angry client/customer?

Answer



 Don’t take it to heart : Mind, the client is not angry with you, they are displeased with the work of your product or for showing the quality of service that you provide. Your personal emotions are beside the factor.


  Find a solution: Once you understand why the purchaser is unhappy, it is time to provide a solution. Ask him what he feels should be completed or put forward your own truthful and realistic solution to the problem. In maximum cases, that’s all the customer is searching out —and may bring about  providing some degree of satisfaction.


 

Report Error

View answer Workspace Report Error Discuss

0 670
Q:

A customer is repeatedly using abusive language, but he has a valid point; what would you do?

Answer



Reply I agree with Your answer and I am so sorry you've got been disappointed. Let's find a solution to work this out. statement let's thrusting you and the person as a group working together to solve the issue.


 

Report Error

View answer Workspace Report Error Discuss

0 888
Q:

What relevant qualifications do you have?

Answer



In asking the question, the interviewer is really looking at two components of qualifications. Qualifications received from a school setting and qualifications concerning beyond  experience within the customer service area. This will help in figuring out how appropriate the interviewee is for the position for which they have applied. The  applicants should outline their his/her academic qualifications relevant to the job. After this, they need to point out the experience they have achieved from last jobs. This should be carried out in a way that demonstrates the application of theory to realistic skills, focused on handling real life situations.


 

Report Error

View answer Workspace Report Error Discuss

0 517
Q:

Tell me what you know about a Remedy ticketing system?

Answer


The Remedy Action Request System, also realize as Remedy or Action Request System, is a client-server trouble ticketing function produced by BMC and used by companies to track internal issues and customer-reported problems. If a client calls customer service to report a service trouble, such as telephone problems or internet access, the customer service support agent would open a Remedy ticket. Treatment then routes the ticket to the proper trouble queue and team responsible for resolving the issue

Report Error

View answer Workspace Report Error Discuss

0 537
Q:

Why should we hire you for this Customer Service Role?

Answer



"Well, I bring nearly 5 years of customer service involvement to the group, I really have a good time for helping others, and I have also finished advanced certification courses. The combination of my work experience and knowledge make me courageous that I will be a really good fit for this role."


 

Report Error

View answer Workspace Report Error Discuss

0 489
Q:

You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Answer

If he was unable to make his shift, I would find a replacement, and stay until the replacement came in.

Report Error

View answer Workspace Report Error Discuss

0 1548
Q:

What is good customer service?

Answer

Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

Report Error

View answer Workspace Report Error Discuss

0 1256