Behavioral Interview Questions

Q:

Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.

Answer

Sample Response :


When I was a resident assistant at my college, a student I did not know asked me if he could use my phone to call another room. Although I did not know the student, I allowed him into my room. He used the phone and in the course of his conversation, he stated that he had just come from a fraternity party and was high from taking some drugs. Well after his conversation, I had to enforce the student conduct code by writing him up. He became very hostile towards me and would not give me any identification or information. I stood in the doorway to prevent him from leaving. I noted the serial numbers on his keys, so when the situation got to the point where I felt unsafe, I allowed the him to leave. I still preformed my job without jeopardizing my or his physical welfare. 


 

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Q:

Suppose you are in a situation where deadlines and priorities change frequently and rapidly. How would you handle it?

Answer

Deadlines are set in several ways some are artificial while others are real. In a situation where deadlines change frequently and rapidly it is important to be able to tell which are real and which are artificial. One must be flexible and agile with the ability to adapt to the needs of the office. A good attitude would be to imagine you are a juggler who must keep several balls in the air at one time. This would enable you to focus quickly on the job at hand and move on to the next without hesitation or stress. 

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Q:

Describe a Situation Where You Disagreed With a Supervisor ?

Answer

Standard interview tips and techniques still apply. Do not speak negatively about any supervisors, coworkers or former jobs. It is acceptable to share a specific situation that occurred with a former boss, but do not go into detail about the disagreement. Focus instead on what you did to help the supervisor see your point of view.


You may be asked a follow up question, such as “Did they ultimately see your point of view?” Be honest. Did they follow your advice or didn’t they? The answer is not as important as the presentation. Do not sound bitter in your response if they did not. “They did see my point of view. They chose a different path, but they understood my concerns and beliefs in the end.”


 

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Q:

Describe a Time Where You Were Blamed for a Mistake You Did Not Make.

Answer

Personality plays a role in behavioral interviews. Employers want to see that you are well balanced person that knows how to handle themselves. These types of questions are designed to see how you handled situations that can be very personally stressful. Try to share examples that reflect positively on all parties involved. “Once I was blamed for not double checking marketing data, which drastically impacted one of our campaigns. Though I was not the staff member in charge of the data collection and analysis, I knew it would be unproductive to try to pass blame, so I simply asked what steps I could take to help resolve the problem. Afterward I spoke with the staff member in charge of checking data and let them know of the error so that both of us could ensure it would not be repeated.”

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Q:

What steps do you follow to study a problem before making a decision ?

Answer

The interviewer wants to know that you don't just jump into a solution without knowing the problem in detail. You want to study the problem by determining the cause of the problem, what the problem is, and what the possible solutions are. You then decide on a solution.

Following steps for problem-solving and decision-making can be very helpful.

- Define the problem to be solved and decision to be made.
- Gather the necessary information.
- List all possible choices.
- Consider possible outcomes for each choice.
- Check out how you feel about each of the choices.
- Relate the choices to your values and priorities.
- From the possible alternatives, choose one.
- Commit yourself to your chosen decision and disregard the others. Concentrate your energies   in one direction. Once we made our decision, we must focus all our work on that itself.
- Take steps to turn your decision into positive action.
- Evaluate your progress from time to time. Change your decision if necessary.

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