Customer Service Questions

Q:

A co-worker is rude to customers, what would you do?

Answer

That would depend on what kind of a rapport I had with him. If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate. Otherwise, I would mention to the supervisor what I had witnessed, and let him handle it.

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Q:

You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Answer

If he was unable to make his shift, I would find a replacement, and stay until the replacement came in.

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Q:

If you have anything against the company’s policy, what should you do?

Answer

Like many other profession, customer service jobs have work ethics and rules that must be obeyed. With this, stick to the complaint procedure. Tell them we don’t need to rush things and submit complaints to highest official. Instead, approach the team leader first, the administrator and so on.

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Q:

Customer service representatives usually work with a team. How do you see yourself working with a team, and what role would be playing?

Answer

Our response to this shouldn’t be a negative one. Instead, affirm the interviewers that we can work with a team or even individually. It does not matter if we are team member or a team leader, as long as we tell them what we can do then it surely helps.

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Q:

What is good customer service?

Answer

Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

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