Hospitality Questions

Q:

Explain hospitality in terms of hotel industry ?

Answer

Hospitality actually means, taking care of guests in the best possible way.


Organizing, providing services and looking care after guests is included in it.


It means friendly and generous treatment of guests. 


Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

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Q:

What is continuously rendered service?

Answer

Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc.

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Q:

Explain Adventure tourism, Attraction, Amenities, Back of the house.

Answer

Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business


Attraction : Anything/object/activity, which attracts tourists and attach with it.


Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.


Back of the house : Staffs who are not directly involved in providing service. Guests rarely interact with them

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Q:

What is Product formation, Service brigade and The Moment of Truth?

Answer

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 


Service brigade : Team of staffs involved in providing service


The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

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Q:

Explain in your words about Channel of communication, Skipper and Sundry Services.

Answer

Channel of communication : It is a floe of communication within a department.


Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account. 


Sundry Services :These are the extra services, which are provided to the guests. For e.g. message, handling of guests.

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