ITIL Certification Question & Answers
What is the meaning of the term Serviceability?
|A) The degree of availability of the IT services that can be offered||B) The degree of support that the Service Desk provides to the customer|
|C) The degree to which the provision of IT services can be supported by maintenance contracts||D) The degree to which the services agreed in the Service Level Agreement (SLA) are complied with|
Subject: ITIL Certification
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