ITIL Certification Question & Answers
What is the best definition of an Incident Model?
|A) A type of Incident involving a standard (or model) type of Configuration Item (CI)||B) A set of pre-defined steps to be followed when dealing with a known type of Incident|
|C) The template used to define the Incident logging form used to report Incidents||D) An Incident that is easy to solve|
Subject: ITIL Certification
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