|A) Good customer service scope||B) Scope creep|
|C) Due diligence||D) Gold Plating|
Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.