|A) There are always more customers available||B) If the customer is not satisfied, the project is not successful|
|C) Change control management was not effective||D) The customer did not communicate very well|
Answer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.