abusive/irritated Search

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

- Listen to them and empathize with their situation

- Apologize and take ownership of the problem and give a solution

- Approach them and ask for a reason for their displeasure

- If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback

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Subject: Call Center