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What procedure you will follow when taking a customer’s call?

Answer

Answer this question around the following steps :

1. Greet customer.

2. Tell your name to the customer.

3. Ask customer how you can be of any assistance to him/her.

4. Listen carefully and patiently to the customers query or requirement.

5. Provide the customer with the best solution or assistance without making him/her wait for long.

6. Inquire if customer is satisfied with the assistance or help provided.

7. Ask the customer if he needs any further assistance.

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Subject: Call Center