Certification Questions

Q:

A statistical method for identifying which factors may influence specific variables of a product or process under development or in production is called

A) cost benefit analysis. B) sensitivity analysis.
C) cost of quality analysis. D) design of experiments.
 
Answer & Explanation Answer: D) design of experiments.

Explanation:
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Filed Under: PMP Certification

10 9140
Q:

Which of the following BEST describes a Service Desk?

A) A dedicated number of staff handling Incidents and service requests B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests D) A dedicated number of staff answering questions from users
 
Answer & Explanation Answer: A) A dedicated number of staff handling Incidents and service requests

Explanation:

A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

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11 8999
Q:

Which of the following statements BEST describes the role of Communication during Service Operation?

A) Communication is a separate process that needs to be defined and executed with Service Operation B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle
C) Communication is more important in Service Operation than in any other stage of the Service Lifecycle D) Communication is defined as part of all processes and is executed in Service Operation
 
Answer & Explanation Answer: B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle

Explanation:
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Filed Under: ITIL Certification

0 8851
Q:

The Plan-Do-Check-Act cycle can be used to plan and implement Service Management Processes:
How many times should each stage of the cycle be visited?

A) There should be a single Plan and Do, and then Check and Act should be carried out multiple times to Implement Continual Improvement B) There should be a single %n. then the Do-Check-Act cycle should be repeated multiple times to Implement Continual improvement
C) The entire cycle should be repeated multiple times to Implement Continual Improvement D) Each stage should be carried out once in the order Plan-Do-Check-Act
 
Answer & Explanation Answer: D) Each stage should be carried out once in the order Plan-Do-Check-Act

Explanation:
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Q:

The project manager meets with the project team to review lessons learned from previous projects. In what activity is the team involved?

A) Performance management B) Scope identification
C) Risk identification D) Project team status meeting
 
Answer & Explanation Answer: C) Risk identification

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5 8743
Q:

Which functions are included in IT Operations Management?

A) IT Operations Control and Facilities Management B) Network Management and Application Management
C) Facilities Management and Release Management D) Technical Management and Change Management
 
Answer & Explanation Answer: A) IT Operations Control and Facilities Management

Explanation:

IT Operations Control and Facilities Management are included in IT Operations Management. Those operations include ::

1. Technical Management
2. IT Operations Control
3. Application Management
4. Facilities Management
5. Standard Operating Procedures (SOP)
6. IT Operations Management
7. Service Desk
8. Operations Log

and more.

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11 8718
Q:

Why are CPM, GERT, and PERT not considered sufficient to create a project schedule?

A) All three are tools and techniques of schedule development, not the actual schedule B) As mathemetical analysis tools, they simply provide the dates that are posible, and do not consider resource pool limitations
C) They are sufficient. Each calculates early and late start and finish dates for each activity D) They are Monte Carlo techniques used to provide what-if analysis for adverse external factors on a project
 
Answer & Explanation Answer: B) As mathemetical analysis tools, they simply provide the dates that are posible, and do not consider resource pool limitations

Explanation:

Answer A is tempting because it is true by definition, but Answer B is correct because it properly answers the question, in that these techniques do not take into account resource pool constraints. Answer C is incorrect because it provides possible early and late start and finish dates, but not the actual schedules. Answer D is incorrect because none of the the three are simulation techniques. 

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0 8711
Q:

Incident Management has a value to the business by?

A) Helping to control infrastructure cost of adding new technology B) Helping to align people and process for the delivery of service
C) Contributing to the reduction of impact D) Enabling users to resolve Problems
 
Answer & Explanation Answer: C) Contributing to the reduction of impact

Explanation:
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