Certification Questions

Q:

The ITIL V3 core is best described as?

A) An Operations Lifecycle B) A Service Lifecycle
C) An IT Management Lifecycle D) An Infrastructure Lifecycle
 
Answer & Explanation Answer: B) A Service Lifecycle

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

5 12455
Q:

What must happen if a DHCP IP conflict occurs?

A) Proxy ARP will fix the issue B) The client uses a gratuitous ARP to fix the issue
C) The administrator must fix the conflict by hand at the DHCP server D) The DHCP server will reassign new IP addresses to both computers
 
Answer & Explanation Answer: C) The administrator must fix the conflict by hand at the DHCP server

Explanation:

If a DHCP Conflict is detected, either by the server sending a ping and getting response or by a host using a gratuitous ARP (arp'ing for its own IP address and seeing if a host responds), then the server will hold that address and not use it again until it is fixed by an administrator.

Report Error

View Answer Report Error Discuss

Filed Under: CCNA - CISCO Certification

9 12376
Q:

How does an organization use Resources and Capabilities in creating value?

A) They are used to create value in the form of goods and services B) They are used to create value to the IT organization for Service Support
C) They are used to create value to the IT organization for Service Delivery D) They are used to create value in the form of output for production management
 
Answer & Explanation Answer: A) They are used to create value in the form of goods and services

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

0 11761
Q:

Incident Management has a value to the business by?

A) Helping to control infrastructure cost of adding new technology B) Helping to align people and process for the delivery of service
C) Contributing to the reduction of impact D) Enabling users to resolve Problems
 
Answer & Explanation Answer: C) Contributing to the reduction of impact

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

4 11129
Q:

An accepted deadline for a project approaches. However, the project manager realizes only 75% percent of the work has been completed. The project manager then issues a change request. What should the change request authorize?

A) Additional resources using the contingency fund B) Escalation approval to use contingency funding
C) Team overtime to meet schedule D) Corrective action based on causes
 
Answer & Explanation Answer: D) Corrective action based on causes

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: PMP Certification

4 11072
Q:

A router has learned three possible routes that could be used to reach a destination network. One route is from EIGRP and has a composite metric of 20684570. Another route is from OSPF with a metric of 852. The last is from RIPv2 and has a metric of 4. Which route or routes will the router install in the routing table?

A. the OSPF route
B. the EIGRP route
C. the RIPv2 route
D. all three routes
E. the OSPF and RIPv2 routes

Answer

Answer : B


Explanation :


This is one of those tricky questions just to test your knowledge of routing protocols and their administrative distance. Let’s look at the AD of popular routing protocols below:
 Routing Protocol (Source)                           AdministrativeDistance(AD)                                                             


  Directly connected                                        0


  Static Route                                                  1


  EIGRP                                                           90


  Summary Route(EIGRP)                              5


  OSPF                                                           110


  RIP                                                              120


Fom the above table, you can see that EIGRP has the lowest AD from all of the above mentioned routing protocols. So, the router will choose to use the routing protocol which has lowest Administrative Distance which in this case is B. EIGRP

Report Error

View answer Workspace Report Error Discuss

4 11055
Q:

Routers operate at layer _____. LAN switches operate at layer ______. Ethernet hubs operate at layer _____. Word processing operates at layer _______.

A) 3, 3, 1, 7 B) 3, 2, 1, none
C) 3, 2, 1, 7 D) 3, 3, 2, none
 
Answer & Explanation Answer: B) 3, 2, 1, none

Explanation:

Routers operate at layer 3. LAN switches operate at layer 2. Ethernet hubs operate at layer 1. Word processing applications communicate to the Application layer interface, but do not operate at layer 7, so the answer would be none.

Report Error

View Answer Report Error Discuss

Filed Under: CCNA - CISCO Certification

4 10916
Q:

Which of the following statements BEST describes the role of Communication during Service Operation?

A) Communication is a separate process that needs to be defined and executed with Service Operation B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle
C) Communication is more important in Service Operation than in any other stage of the Service Lifecycle D) Communication is defined as part of all processes and is executed in Service Operation
 
Answer & Explanation Answer: B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

0 10867