Certification Questions

Q:

Which of the following statements BEST describes the role of Communication during Service Operation?

A) Communication is a separate process that needs to be defined and executed with Service Operation B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle
C) Communication is more important in Service Operation than in any other stage of the Service Lifecycle D) Communication is defined as part of all processes and is executed in Service Operation
 
Answer & Explanation Answer: B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle

Explanation:
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Filed Under: ITIL Certification

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Q:

A router has learned three possible routes that could be used to reach a destination network. One route is from EIGRP and has a composite metric of 20684570. Another route is from OSPF with a metric of 852. The last is from RIPv2 and has a metric of 4. Which route or routes will the router install in the routing table?

A. the OSPF route
B. the EIGRP route
C. the RIPv2 route
D. all three routes
E. the OSPF and RIPv2 routes

Answer

Answer : B


Explanation :


This is one of those tricky questions just to test your knowledge of routing protocols and their administrative distance. Let’s look at the AD of popular routing protocols below:
 Routing Protocol (Source)                           AdministrativeDistance(AD)                                                             


  Directly connected                                        0


  Static Route                                                  1


  EIGRP                                                           90


  Summary Route(EIGRP)                              5


  OSPF                                                           110


  RIP                                                              120


Fom the above table, you can see that EIGRP has the lowest AD from all of the above mentioned routing protocols. So, the router will choose to use the routing protocol which has lowest Administrative Distance which in this case is B. EIGRP

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Subject: CCNA

4 11741
Q:

What does the command confreg 0x2142 provide?

A) It is used to restart the router B) It is used to bypass the configuration in NVRAM
C) It is used to enter ROM monitor mode D) It is used to view the lost password
 
Answer & Explanation Answer: B) It is used to bypass the configuration in NVRAM

Explanation:

The default configuration setting is 0x2102, which tells the router to load the IOS from flash and the configuration from NVRAM. 0x2142 tells the router to bypass the configuration in NVRAM so that you can perform password recovery.

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Filed Under: CCNA

2 11471
Q:

A statistical method for identifying which factors may influence specific variables of a product or process under development or in production is called

A) cost benefit analysis. B) sensitivity analysis.
C) cost of quality analysis. D) design of experiments.
 
Answer & Explanation Answer: D) design of experiments.

Explanation:
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Filed Under: PMP Certification

11 11317
Q:

You want to implement a mechanism that automates the IP configuration, including IP address, subnet mask, default gateway, and DNS information. Which protocol will you use to accomplish this?

A) SMTP B) SNMP
C) DHCP D) ARP
 
Answer & Explanation Answer: C) DHCP

Explanation:

Dynamic Host Configuration Protocol (DHCP) is used to provide IP information to hosts on your network. DHCP can provide a lot of information, but the most common is Ip address, subnet mask, default gateway, and DNS information.

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Filed Under: CCNA

2 11265
Q:

Why should monitoring and measuring be used when trying to improve services?

A) To validate, direct, justify and intervene B) To validate, measure, monitor and change
C) To validate, plan, act and improve D) To validate, assign resources, purchase technology and train people
 
Answer & Explanation Answer: A) To validate, direct, justify and intervene

Explanation:
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Filed Under: ITIL Certification

2 10945
Q:

The Plan-Do-Check-Act cycle can be used to plan and implement Service Management Processes:
How many times should each stage of the cycle be visited?

A) There should be a single Plan and Do, and then Check and Act should be carried out multiple times to Implement Continual Improvement B) There should be a single %n. then the Do-Check-Act cycle should be repeated multiple times to Implement Continual improvement
C) The entire cycle should be repeated multiple times to Implement Continual Improvement D) Each stage should be carried out once in the order Plan-Do-Check-Act
 
Answer & Explanation Answer: D) Each stage should be carried out once in the order Plan-Do-Check-Act

Explanation:
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Filed Under: ITIL Certification

1 10757
Q:

What layer in the TCP/IP stack is equivalent to the Transport layer of the OSI model?

A) Application B) Host-to-Host
C) Internet D) Network Access
 
Answer & Explanation Answer: B) Host-to-Host

Explanation:

The four layers of the TCP/IP stack (also called the DoD model) are Application/process, Host-to-Host, Internet, and Network Access. The Host-to-Host layer is equivalent to the Transport layer of the OSI model.

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Filed Under: CCNA

4 10460