Questions

CBA – Collective Bargaining Agreement is the result of collective bargaining procedure. 

These agreements can be in one of the two forms: 

i.) Procedural agreement

ii.) Substantive agreement

Procedural agreements – They usually deal with the relationship between employees and employers to resolve individual and group issues. These are usually filed in the company’s rule book. 

Substantive agreements – This kind of an agreement deals with specific issues like basic pay, leave policy, bonus payment etc.

An atom is the smallest particle of a substance. Chemical substances are divided into two major groups. They are

1. Pure Substances (and)

2. Mixtures.

There are two types of pure substances that are Elements and Compounds.

Elements : An element is a substance that is made up of only one kind of atoms and cannot be broken down into simpler substances by chemical means. Metals and Non- metals come under elements.

Examples of elements are Iron, Silver, Gold, Mercury etc.

Compounds : A Compound is a substance that is formed when two or more elements combine chemically.

Examples of compounds are Water, Carbon dioxide, methane, vinegar etc.

Mixtures : A Mixture is formed when two or more substances mixed together but not chemically combined.

Example: Air.

This question focuses to check your ability to handle situations. Do not answer this question with anything that states retaliation. Talk about handling the situation with patience and relaxed mind set. You can answer it as “ If the customer on the other side of the phone line is angry i will first try calming him and ask him his/her problem. After that I will try sufficing the best solution keeping in mind his problem. In this sector customer satisfaction is very important and thus it will be my primary goal.

A lower CPA may be accompanied by lower sales volume, reducing overall profit.

Conduction is the movement of heat through a substance by the collision of molecules. It occurs when two object at different temperatures are in contact with each other. Heat flows from the warmer to the cooler object until they are both at the same temperature.

Phenol with a molecular formula [C₆H₅OH] is also called as Carbolic Acid. It is a white poisonous clear compound with sweet smell. It is used in making plastics, detergents and drugs.

We know that, elements in the same group of the periodic table have similar characteristics. Here magnesium and strontium are the same 2nd group elements and have same behavior. 

Therefore, strontium behaves same as magnesium.