Questions

Q:

What procedure you will follow when taking a customer’s call?

Answer

Answer this question around the following steps :


1. Greet customer.


2. Tell your name to the customer.


3. Ask customer how you can be of any assistance to him/her.


4. Listen carefully and patiently to the customers query or requirement.


5. Provide the customer with the best solution or assistance without making him/her wait for long.


6. Inquire if customer is satisfied with the assistance or help provided.


7. Ask the customer if he needs any further assistance.

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Subject: Call Center

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Q:

What is innovation in marketing?

Answer

Innovation is generally considered a process that brings together various novel ideas in a way that they have an impact on society. It differs from invention in that innovation refers to the use of a better and, as a result, novel idea or method, whereas invention refers more directly to the creation of the idea or method itself. Innovation differs from improvement in that innovation refers to the notion of doing something different rather than doing the same thing better.


 

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Q:

What does it mean if a micrograph is false colored?

Answer

If a micrograph is false-colored, it means that the computer has created the colour for the object since we know that the electron microscopes sees only black and white colours.

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Subject: Physics Exam Prep: AIEEE , Bank Exams , CAT , GATE
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

All phosphorus atoms have the same

A) Mass number B) Number of neutrons plus the number of electrons
C) Atomic number D) Number of neutrons plus the number of protons
 
Answer & Explanation Answer: C) Atomic number

Explanation:
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Filed Under: Chemistry
Exam Prep: Bank Exams

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Q:

Production costs to an economist

A) reflect opportunity costs B) consist only of explicit costs
C) always reflect monetary outlays D) never reflect monetary outlays
 
Answer & Explanation Answer: A) reflect opportunity costs

Explanation:

Production costs to an economist reflect opportunity costs.

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Filed Under: Indian Economy
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

The right to vote in India is in an article of

A) 370 B) 368
C) 356 D) 326
 
Answer & Explanation Answer: D) 326

Explanation:

In India, the right to vote is provided by the Constitution and the Representation of People's Act, 1951, subject to certain disqualifications. Article 326 of the Constitution guarantees the right to vote to every citizen above the age of 18.

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Filed Under: Indian Politics
Exam Prep: CAT , Bank Exams
Job Role: Bank PO , Bank Clerk , Analyst

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Q:

India's 1st 'Methanol Cooking Fuel Program' has been recently launched in which of the following state? 

A) Assam B) Tripura
C) Karnataka D) Odisha
 
Answer & Explanation Answer: A) Assam

Explanation:
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Filed Under: General Awareness
Exam Prep: AIEEE , Bank Exams , CAT , GATE
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

'Khazanah' is the state-owned investment holding arm of which country?

A) Singapore B) Japan
C) Mauritius D) Malaysia
 
Answer & Explanation Answer: D) Malaysia

Explanation:
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Filed Under: Business Awareness

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