Questions

The sentence is in simple past tense. The past tense of ‘lie’ is ‘lay’. Lie mean to take a position.

The starting statement mentions why English travel. So the continuing statement would be talking about the travel. Only statement Q stated the reason of travel. So, Q being the first statement eliminates all other options. Thus, the correct sequence is QPRS.

1.Patience:If you deal with clients on a daily basis, be certain to stay patient when they come to you confused and frustrated, but also be clear to take the time to truly find out what they need — they'd rather get good service than be rushed out the door!

2. Attentiveness: The capacity to surely listen to customers is so crucial for presenting extremely good service for a number of reasons.

3.Communication Skills: When it comes to crucial points that you want to relay clearly to customers, keep it easy and leave not anything to doubt.

4.Knowledge of the Product: Not knowing your product from front-to-back, you might not know how to solve customer issues when they run into problems.

5.Willingness to Learn: Those who don't show to enhance skills what they do, whether it's helping customers, marketing businesses, or building products, will get left behind by the people willing to put money into their skills.

6.Ability to Use "Positive Language":

    Without positive language: "I cannot get you that product until next month; it is back-ordered and unavailable presently."

    With positive language: "That brand will be available coming month. I can place the order for you immediately and make sure that it is posted to you as soon as it reaches our war

A Bank Reconciliation Statement is a statement prepared periodically by a customer to explain the divergence (difference) between the bank balance as per cash book and the bank balance as per Pass Book. It clearly shows the two differing balances and the outstanding items which causes the balances to disagree.

The objective of preparing such a statement is to know the causes of differences between the two balances and pass necessary correcting or adjusting entries in the books of the firm. But it is to be noted that some differences are automatically adjusted. For example - A cheque that has been sent for collection, but not yet collected, causes a difference between the balance as shown by the pass book and the balance as shown by the cash book, but no adjusting entry is required in the cash book for such a difference because, the bank will credit the firm’s account as soon as the cheque is collected.

Raghuram Rajan, an Indian economist is the recipient of the "Yaswantrao Chavan National Award 2018".