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Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Subject: Retail

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Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the phrase.
Words written on the tomb of a person

A) Epigram B) Epitome
C) Epicure D) Epitaph
 
Answer & Explanation Answer: D) Epitaph

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, out of the given four alternatives, select the one which is opposite in meaning of the given word.

Baneful

A) Harmful B) Cruel
C) Disastrous D) Lucky
 
Answer & Explanation Answer: D) Lucky

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Filed Under: English

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Q:

Which is the largest gland in human body?

A) Liver B) Thyroid
C) Pituitary D) Salivary gland
 
Answer & Explanation Answer: A) Liver

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Filed Under: Biology
Exam Prep: Bank Exams

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Q:

The property of metal by which it can be drawn into wires is called _____________.

A) maleability B) viscosity
C) ductility D) tensile strength
 
Answer & Explanation Answer: C) ductility

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Filed Under: Physics
Exam Prep: Bank Exams

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Q:

Which phenomenon is responsible for the echo of sound wave?

A) Reflection B) Refraction
C) Interference D) Polarisation
 
Answer & Explanation Answer: A) Reflection

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Filed Under: Physics
Exam Prep: Bank Exams

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Q:

One of the following is also called as World Bank

A) IMF B) IBRD
C) WTO D) IDA
 
Answer & Explanation Answer: B) IBRD

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Filed Under: General Awareness
Exam Prep: Bank Exams

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Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best express the same sentence in Indirect/Direct speech.

Geetal said, " I bought a Honda City yesterday."

A) Geetal said that I have bought a Honda City yesterday. B) Geetal told me that she had bought a Honda City yesterday.
C) Geetal said she had bought a Honda City the previous day. D) Geetal said that she had bought a Honda City the previous day.
 
Answer & Explanation Answer: D) Geetal said that she had bought a Honda City the previous day.

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Filed Under: English
Exam Prep: Bank Exams

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