Questions

Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Subject: Retail

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Q:

Saina Nehwal is associated with which sport?

A) Tennis B) Cricket
C) Badminton D) Gymnastics
 
Answer & Explanation Answer: C) Badminton

Explanation:
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Filed Under: Sports
Exam Prep: Bank Exams

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Q:

In 1917, Mahatma Gandhi organised a satyagraha to support the peasants of the Kheda district of _________.

A) Bihar B) Karnataka
C) Gujarat D) West Bengal
 
Answer & Explanation Answer: C) Gujarat

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Filed Under: Indian History
Exam Prep: Bank Exams

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Q:

Improve the bracketed part of the sentence.
She is (the best and wisest) girl in the class.

A) best and wisest B) a best and a wisest
C) the best and the wisest D) No improvement
 
Answer & Explanation Answer: C) the best and the wisest

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Filed Under: Famous Personalities
Exam Prep: Bank Exams

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Q:

What is the unit of the physical quantity, Illuminance?

A) siemens B) tesla
C) lux D) weber
 
Answer & Explanation Answer: C) lux

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Filed Under: Physics
Exam Prep: Bank Exams

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Q:

Which geographical division of India is the oldest?

A) Northern mountainous region B) Ganga-Brahmaputra Plain
C) Peninsular D) Coastal plain
 
Answer & Explanation Answer: C) Peninsular

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Filed Under: General Awareness
Exam Prep: Bank Exams

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Q:

Equs Asinus is the scientific name of

A) Donkey B) Cow
C) Deer D) Kangaroo
 
Answer & Explanation Answer: A) Donkey

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Filed Under: General Science
Exam Prep: Bank Exams

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Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

 

A fool's paradise

 

A) An average person appears smart in company of fools. B) A state of happiness based on a person's not knowing about potential trouble.
C) A paradise is ruined when fools enter it. D) Pretending that everything is going fine when actually all is being lost.
 
Answer & Explanation Answer: B) A state of happiness based on a person's not knowing about potential trouble.

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Filed Under: English
Exam Prep: Bank Exams , GRE , TOEFL

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