Questions

Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

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Q:

It travels over land and water. Who invented the HOVERCRAFT?

A) C. Cockerell B) S. Sperrow
C) O. Stricheg D) T. Henman
 
Answer & Explanation Answer: A) C. Cockerell

Explanation:
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Filed Under: Inventions

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Q:

Promotions and promotion mix :

What is the difference between a marketing mix and a promotional mix?

Answer

A marketing mix and a promotional mix does have some differences, both being highly crucial for the success of a business. Marketing is very essential for the growth and continuity of business operations. It helps in creating new customers and retaining the existing ones to keep the business ongoing. Marketing focuses on all the elements of the marketing mix viz product, price, place and promotion while promotion focuses more on the customer- how to reach a product to its customers and how to sell it to them ultimately

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Q:

The Sunderbans are found in

A) The Luni Basin B) Godavari Delta
C) Ganga Delta D) Mahanadi Delta
 
Answer & Explanation Answer: C) Ganga Delta

Explanation:

These mangrove or tidal forests are found in the submerged coastal plains of the Ganga. The name comes from the abundant sundari trees found here. 

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Filed Under: Indian Geography

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Q:

What is another name for the governor of a state?

A) Chief Executive B) Attorney General
C) Secretary of the State D) Vice Pesident
 
Answer & Explanation Answer: A) Chief Executive

Explanation:

Another name for the governor of the state is Chief Executive of the state.

And we also know that, The attorney general is the head of the US Department of Justice, The vice president is just under the president of the US and The secretary of state is the head of the US Department of State.

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Q:

Name the IT firm which has created two tools My Business and Digital Unlocked for the small and medium businesses in India, that would help to create an online presence?

A) Google B) Facebook
C) Yahoo D) Microsoft
 
Answer & Explanation Answer: A) Google

Explanation:
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Filed Under: Business Awareness
Exam Prep: Bank Exams , CAT , GATE
Job Role: Bank Clerk , Bank PO

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Q:

Which one of the following is a landlocked harbour  ?

A) Mumbai B) Haldia
C) Vishakapatnam D) Ennore
 
Answer & Explanation Answer: C) Vishakapatnam

Explanation:
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Filed Under: Famous Places
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Bank Clerk , Bank PO

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Q:

Why do Fold mountains have enormous thickness of sedimentary rocks?

A) Due to deposition of sediments in a valley for milions of years B) Due to accumulation of sediments in a geosyncline
C) The plains were folded into mountains D) The sediments were folded into recumbent and nappe
 
Answer & Explanation Answer: B) Due to accumulation of sediments in a geosyncline

Explanation:
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Filed Under: World Geography

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