Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing

There are mainly two types of call centers :

a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call.

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Subject: Call Center

0 1893

Q:

A sentence has been given in Direct/Indirect Speech. Out of the four given alternatives, select the one which best expresses the same sentence in Indirect/Direct Speech.

“How clever you are!” he said.

A) He exclaimed that she is clever.	B) He said how clever she was.
C) How clever she was, he said.	D) He exclaimed that she was very clever.

Answer & Explanation Answer: D) He exclaimed that she was very clever.

Explanation:

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Filed Under: English
Exam Prep: Bank Exams , GRE , TOEFL

0 1893

Q:

A sentence has been given in Active/Passive Voice. Out of the four given alternatives, select the one which best expresses the same sentence in Passive/Active Voice.

Tanya will bring the snake.

A) The snake will be bring by Tanya.	B) Tanya will be bringing the snake.
C) The snake will be brought by Tanya.	D) The snake brought by Tanya

Answer & Explanation Answer: C) The snake will be brought by Tanya.

Explanation:

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Filed Under: English
Exam Prep: Bank Exams , GRE

0 1892

Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the words/sentence.

An opinion or conclusion formed on the basis of incomplete information

A) Proof	B) Conjecture
C) Clincher	D) Averment

Answer & Explanation Answer: B) Conjecture

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

1 1892

Q:

The sentences given with blanks are to be filled with an appropriate word(s). Four alternatives are suggested for each question. For each question, choose the correct alternative and click the button corresponding to it.

I have decided _____ my course of action.

A) upon	B) with
C) for	D) of

Answer & Explanation Answer: A) upon

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

0 1892

Q:

Four statements are given below at A, B, C and D. There may be some errors in the given statement(s). The incorrect statement is your answer.

A) A. People as many as those in a small nation can be seen, at stations, commuting from faraway places every day.	B) B. People from faraway places are poured out by the stations of numerical small nations.
C) C. The stations pour out people commuting from faraway places every day, of the numerical magnitude of small nations.	D) D. People of a numerical magnitude of small nations commuting from faraway places are poured out by the stations every day.

Answer & Explanation Answer: B) B. People from faraway places are poured out by the stations of numerical small nations.

Explanation:

Ans. B.
Option B- ‘stations of numerical small nations’ is incorrect.
The other statements make complete sense, hence are correct.

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Filed Under: English
Exam Prep: CAT , GRE , TOEFL

0 1892

Q:

Tempera paint is often used to create

A) Clay vessels	B) Sharp lines and details
C) Both A & B	D) None of the above

Answer & Explanation Answer: B) Sharp lines and details

Explanation:

Tempera paint is often used to create Sharp lines and details. This paint is popular in schools and can be used for finger painting.

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Filed Under: General Science
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

0 1892

Q:

Which of the following cannot be beaten into Sheets?

A) Gold	B) Silver
C) Potassium	D) Aluminum

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