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Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

0 1927
Q:

In the following question, four words are given out of which one word is incorrectly spelt. Select the incorrectly spelt word

A) Conceive B) Leisure
C) Neice D) Reign
 
Answer & Explanation Answer: C) Neice

Explanation:
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Filed Under: English
Exam Prep: TOEFL , GRE , CAT

0 1927
Q:

In the following question, out of the four alternatives, select the word opposite in meaning to the word given.
Nebulous

A) Definite B) Inchoate
C) Dismal D) Sullen
 
Answer & Explanation Answer: A) Definite

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Filed Under: English
Exam Prep: Bank Exams

0 1927
Q:

In the following question, out of the four alternatives, select the alternative which will improve the bracketed part of the sentence. In case no improvement is needed, select "no improvement".

As feared, (differences into) the families pose a hurdle.

A) difference into B) difference as in
C) difference amongst D) No improvement
 
Answer & Explanation Answer: C) difference amongst

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Filed Under: Chemistry
Exam Prep: Bank Exams

0 1927
Q:

Which of the following statements about Alladi Krishnaswami Ayyar, as a drafting member of the Constitution of India, are correct?1. He favoured the role of the Supreme Court in taking important decisions related to the interpretation of the Constitution of India.2. He felt that the Supreme Court had to draw the line between liberty and social control.3. He believed in the dominance of the executive over the judiciary.4. He favoured a dictatorial form of governance.Select the correct answer using the code given below.

A) 1 and 2 only B) 1, 2 and 3
C) 3 and 4   D) 1,2 and 4
 
Answer & Explanation Answer: A) 1 and 2 only

Explanation:

The doctrine of independence is not to be raised to the level of a dogma so as to enable the judiciary to function as a kind of super-legislature or super-executive. The judiciary is there to interpret the Constitution or adjudicate upon the rights...” Hence, 1 is correct.

It is the great tribunal which has to draw the line between liberty and social control. Hence statement 2 is also correct.

 

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Filed Under: General Awareness
Exam Prep: Bank Exams

0 1927
Q:

Urdu is the official language of _________.

A) Andhra Pradesh B) Arunachal Pradesh
C) West Bengal D) Jammu & Kashmir
 
Answer & Explanation Answer: D) Jammu & Kashmir

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Filed Under: General Awareness
Exam Prep: Bank Exams

1 1927
Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.
Beat a dead horse

A) Show extreme level of cruelty especially to animals. B) Exploit someone to the point of killing him/her.
C) To uselessly dwell on a subject far beyond its point of resolution. D) To continue playing a game knowing very well that you are going to lose.
 
Answer & Explanation Answer: C) To uselessly dwell on a subject far beyond its point of resolution.

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Filed Under: English
Exam Prep: Bank Exams

0 1927
Q:

A sentence has been given in Active/Passive Voice. Out of the four given alternatives, select the one which best expresses the same sentence in Passive/Active Voice.

The officer cuts down the tree.

A) The tree is cut down by the officer. B) The tree got cut down by the officer.
C) The tree is cut by the officer. D) The tree cut by the officer.
 
Answer & Explanation Answer: A) The tree is cut down by the officer.

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Filed Under: English
Exam Prep: Bank Exams

0 1926