Questions

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

12 N in a C means 12 Numbers in a Clock. 

Foreign Affairs Ministry has turned down the proposal to rename West Bengal to ‘Bangla’, citing diplomatic confusion over similarities with the neighbouring country Bangladesh, according to reports. The West Bengal Assembly had passed a resolution last year stating that the name of the state would be changed to ‘Bangla’ in Bengali, ‘Bengal’ in English and ‘Bangal’ in Hindi.