Questions

Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Q:

A sentence/a part of the sentence is underlined. Four alternatives are given to the underlined part which will improve the sentence. Choose the correct alternative and click the button corresponding to it. In case no improvement is needed, click the button corresponding to "No improvement".

Will you tell me who did accompany you to the airport?

A) when did accompany you B) who must be accompanied you
C) who accompanied you D) No improvement
 
Answer & Explanation Answer: C) who accompanied you

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Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the words/sentence.

Excessively lengthy speech

A) Concision B) Verbiage
C) Curt D) Succinct
 
Answer & Explanation Answer: B) Verbiage

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Q:

In the following passage some of the words have been left out. Read the passage carefully and select the correct answer for the given blank out of the four alternatives.

Modern man is imprisoned by his time-table and his routine. His life is all care and _____. He does not have _____ for anything but his duties and occupation for _____ money. Men, in all _____ may have been prone to this disease and; indeed, we in India may not have been _____ by it to the extent that people in western countries have been.

His life is all care and _____.

A) wisdom B) success
C) worry D) anxiety
 
Answer & Explanation Answer: C) worry

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Q:

In the following question, the sentence given with blank to be filled in with an appropriate word. Select the correct alternative out of the four and indicate it by selecting the appropriate option.
Common adverse __________ of this medication include, bleeding, nausea and vomiting.

A) affects B) effect
C) effects D) affect
 
Answer & Explanation Answer: C) effects

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Q:

In the following question, the sentence given with blank to be filled in with an appropriate word. Select the correct alternative out of the four and indicate it by selecting the appropriate option.

That is ______ cars I know.

A) the worst B) worst
C) mostly worst D) one of the worst
 
Answer & Explanation Answer: D) one of the worst

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Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best express the same sentence in Indirect/Direct speech.

 

They told me that they had been befooled by those men.

 

A) They said to me,"We were befooled by these men." B) They said to me,"They had befooled us."
C) They said to me,"We have been befooled by these men." D) They said to me,"We are befooled by these men."
 
Answer & Explanation Answer: C) They said to me,"We have been befooled by these men."

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Q:

In the following question, the sentence given with blank to be filled in with an appropriate word. Select the correct alternative out of the four and indicate it by selecting the appropriate option.
At night, the winding roads can make driving up the mountain a ______________ journey.

A) carefree B) beastly
C) obnoxious D) treacherous
 
Answer & Explanation Answer: D) treacherous

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