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Q:

What is the difference between inbound process and outbound process?

Answer

Inbound customer service agents handle incoming calls from customers for:


- Requests for help


- Inquiries or requests for information


- Placing orders, in product purchases


- Applications for services


- Filing complaints


Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.

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Subject: Call Center

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Q:

What is the effect of including both keywords and placements in an Ad Group on the Display Network?

Answer

Your ads will be restricted to only specific sites that you choose and webpages where the content is relevant to the theme of the keywords.

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Subject: Google Certification

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Q:

What animals eat both producers and consumers?

A) Herbivores B) Omnivores
C) Carnivores D) Tertiary consumers
 
Answer & Explanation Answer: B) Omnivores

Explanation:

Animals and people who eat both animals and plants i.e, both producers and consumers are called omnivores.

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Filed Under: Animals and Birds
Exam Prep: AIEEE , Bank Exams , GRE
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

Who is appointed as MD and CEO of IDBI Bank in April, 2017 ?

A) Kanungo B) Mahesh Kumar Jain
C) Ravi Chander D) None
 
Answer & Explanation Answer: B) Mahesh Kumar Jain

Explanation:

Mahesh Kumar Jain was appointed as MD and CEO of IDBI bank in April 2017.

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Filed Under: General Awareness
Exam Prep: Bank Exams , CAT
Job Role: Bank Clerk , Bank PO

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Q:

Which of the following Articles of Indian Constitution guarantees freedom to press?

A) Article 16 B) Article 19
C) Article 22 D) Article 31
 
Answer & Explanation Answer: B) Article 19

Explanation:
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Filed Under: Indian Politics

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Q:

Which company is now listed to be one of the world's most valuable privately held companies ?

A) Space X B) Tata Steels
C) Facebook D) Apple
 
Answer & Explanation Answer: A) Space X

Explanation:
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Filed Under: General Awareness
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Bank Clerk , Bank PO

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Q:

The fact that two large ships travelling on close parallel courses in the same direction tend to move towards each other can be explained by

A) Bernoulli's principle B) Magnetic properties of the ship's material
C) Newton's third law of motion D) Earth's gravitational force
 
Answer & Explanation Answer: A) Bernoulli's principle

Explanation:

The rapid flow of air between the two moving ships causes a reducton of pressure (Bernoulli's principle) , so they (the ships) are drawn closer together

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Filed Under: Physics

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Q:

Wild goats and snow leopards are found in

 

 

A) Peninsular region B) Gir forests
C) Himalayan region D) All the above
 
Answer & Explanation Answer: C) Himalayan region

Explanation:

Wild goats and snow leopards are found in Himalayan region. 

 

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Filed Under: Animals and Birds
Exam Prep: Bank Exams

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