Questions

decimal point [i.e, 5.9]

Lewis Edson Waterman patented the first practical fountain pen in 1884.

 Don’t take it to heart : Mind, the client is not angry with you, they are displeased with the work of your product or for showing the quality of service that you provide. Your personal emotions are beside the factor.

  Find a solution: Once you understand why the purchaser is unhappy, it is time to provide a solution. Ask him what he feels should be completed or put forward your own truthful and realistic solution to the problem. In maximum cases, that’s all the customer is searching out —and may bring about  providing some degree of satisfaction.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.