Questions

Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

0 1928
Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best expresses the same sentence in Indirect/Direct speech.
The coach said, "Well done! You have made me proud."

A) The coach applauded and said that he has made him proud. B) The coach applauds and says well done that he had made him proud.
C) The coach applauded, says well done and that he has made him proud. D) The coach applauded and said that he had made him proud
 
Answer & Explanation Answer: D) The coach applauded and said that he had made him proud

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 1928
Q:

In the question given below, three paragraphs are given, which are jumbled. Find the correct sequence of these paragraphs so that they form a meaningful passage.
A. The power of compounding works the way it does because you are reinvesting the interest that you earn back into the instrument, besides giving it time to grow. Let’s simplify it further. Say in the first year you invest ₹100 and you get 10% annual return of ₹10. Next year, along with ₹110 (the first year principal amount and the interest amount), you will put another ₹100. The ₹10 you earned as interest gets reinvested, helping you grow your money faster.

B. To get a perspective, let’s turn to some numbers. Say you started investing ₹3,000 a month when you were 25, and go on till you are 60. At an average annual rate of 7% returns, your corpus will grow to ₹53.24 lakh. If you decide to start investing at the age of 35 years, even if you put aside double the amount— ₹6,000 per month — till the age of 60, the value of your corpus will be only ₹48.72 lakh. The example shows that you would need half the amount to get more in returns if you start investing early.
C. Adulting can’t wait when it comes to savings and investing. Why you may ask? If you delay your investments, how will you see the magic of compounding? When it comes to investing, you need to start early. In fact, you should start saving and investing as soon as you start earning. Compounding allows you to build a bigger corpus with a smaller amount.

A) BAC B) CAB
C) BCA D) ABC
 
Answer & Explanation Answer:

Explanation:

The correct sequence is CBA.

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Filed Under: English
Exam Prep: TOEFL , GRE , CAT

0 1928
Q:

In the following passage some of the words have been left out. Read the passage carefully and select the correct answer for the given blank out of the four alternatives.

The modes of action are _____ in science and religion. Science relies on experiment, whereas religion is based on experience. Any religious _____ whether it is Christ’s or Ramakrishna’s is personal and _____ . Science, on the other hand is marked by objectivity. Theory has to be corroborated by _____ proof providing material comforts. The frontiers of science do not end in knowledge but are _____ to the formation of appliances for actual use.

The frontiers of science do not end in knowledge but are _____ to the formation of appliances for actual use.

A) implied B) associated
C) designated D) extended
 
Answer & Explanation Answer: D) extended

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 1928
Q:

In the following questions, the sentence given with blank to be filled in with an appropriate word. Select the correct alternative out of the four and indicate it by selecting the appropriate option.

Education is for life, not merely for a livelihood. As long as we are unmindful of this _____, the _____ of our educational curriculum as well as that of our _____ and students is likely to remain _____. It is not enough for a society to have experts. It needs human beings who can think, feel and act generously, the kind of people who cannot be replaced by computers and _____.

As long as we are unmindful of this _____,

A) measure B) resource
C) story D) truth
 
Answer & Explanation Answer: D) truth

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 1928
Q:

Lutheranism is an example of a Christian

A) denomination B) religion
C) branch D) None of the above
 
Answer & Explanation Answer: A) denomination

Explanation:

Lutheranism, the branch of Christianity that traces its interpretation of the Christian religion to the teachings of Martin Luther. 

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Filed Under: General Science
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

0 1928
Q:

Air pollution level is considered to be moderate if Air Quality index between

A) 0 to 50 B) 51 to 100
C) 101 to 150 D) 151 to 200
 
Answer & Explanation Answer: D) 151 to 200

Explanation:
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Filed Under: General Science
Exam Prep: Bank Exams

3 1928
Q:

The appointments Committee of the Cabinet extended the tenure of ____ as Chairman, Railway Board, by two years with effect from 1st August 2016.

A) S.K. Roy B) Arunendra Kumar
C) Deepak Gupta D) A.K. Mittal
 
Answer & Explanation Answer: D) A.K. Mittal

Explanation:
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Filed Under: General Awareness
Exam Prep: CAT , Bank Exams
Job Role: Bank PO , Bank Clerk

1 1928