Questions

The Delhi government has recently approved 'Good Samaritan Policy' under which monetary incentive of Rs 2,000 and appreciation certificate will be given to people who help road accident victims in the national capital. The scheme is intended to encourage people to take accident victims in emergency situation to hospitals so that someone’s life could be saved.

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback