Certification Questions

Q:

How can an organization determine the effectiveness of the Service Level Management process?

A) By checking contracts with suppliers B) By measuring customer satisfaction
C) By defining service levels D) By reporting on all incidents
 
Answer & Explanation Answer: B) By measuring customer satisfaction

Explanation:
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Filed Under: ITIL Certification

0 9081
Q:

As a network administrator you have been requested to move a printer from your company's Marketing OU to your company's Research OU. After the move you test the printer and find that the local administrator assigned to the Marketing OU still has access and can remove print jobs from it. What can you do to change this?

A) Remove the permissions for the local administrator from the printer. B) Remove printer permissions from the local administrator.
C) Remove the Everyone group from the printer. D) Delete the printer object.
 
Answer & Explanation Answer: A) Remove the permissions for the local administrator from the printer.

Explanation:
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29 9045
Q:

The DoD model (also called the TCP/IP stack) has four layers. Which layer of the DoD model is equivalent to the Network layer of the OSI model?

A) Application B) Host-to-Host
C) Internet D) Network Access
 
Answer & Explanation Answer: C) Internet

Explanation:

The four layers of the DoD model are Application/process, Host-to-Host, Internet, and Network Access. The Internet layer is equivalent to the Network layer of the OSI model.

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Filed Under: CCNA

3 8919
Q:

At which layer is routing implemented , enabling connections and path selection between two end systems?

Answer

The Network layer provides routing through an internetwork and logical addressing.

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Subject: CCNA

17 8889
Q:

You want to run the new 802.1w on your switches. which of the following would enable this protocol?

A) Switch (config) # Spanning-tree mode rapid-pvst B) Switch#spanning-tree mode rapid-pvst
C) Switch (config)#spanning-tree mode 802.1w D) Switch#spanning-tree mode 802.1w
 
Answer & Explanation Answer: A) Switch (config) # Spanning-tree mode rapid-pvst

Explanation:

802.1w is the also called Rapid Spanning Tree Protocol. It is not enabled by default on Cisco switches, but it is a better STP to run since it has all the fixes that the Cisco extensions provide with 802.1d

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Filed Under: CCNA

0 8765
Q:

Which of the following is a comparison operator in SQL?

A) LIKE B) BETWEEN
C) = D) All of the above
 
Answer & Explanation Answer: D) All of the above

Explanation:

LIKE, BETWEEN and = operators are used for comparison in SQL. Comparison operators test whether two expressions are the same. Comparison operators can be used on all expressions except expressions of the text, ntext, or image data types.

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Filed Under: Oracle Certification
Exam Prep: AIEEE , Bank Exams
Job Role: Analyst , Bank Clerk

35 8668
Q:

A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours? 

A) Availability Management B) Change Management
C) Configuration Management D) Service Level Management
 
Answer & Explanation Answer: B) Change Management

Explanation:
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Filed Under: ITIL Certification

5 8652
Q:

Availability management is responsible for availability of

A) IT infrastructure B) Tools
C) Processes D) All of the above
 
Answer & Explanation Answer: D) All of the above

Explanation:

ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.

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39 8624