Certification Questions

Q:

How can an organization determine the effectiveness of the Service Level Management process?

A) By checking contracts with suppliers B) By measuring customer satisfaction
C) By defining service levels D) By reporting on all incidents
 
Answer & Explanation Answer: B) By measuring customer satisfaction

Explanation:
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Filed Under: ITIL Certification

0 8207
Q:

You want to run the new 802.1w on your switches. which of the following would enable this protocol?

A) Switch (config) # Spanning-tree mode rapid-pvst B) Switch#spanning-tree mode rapid-pvst
C) Switch (config)#spanning-tree mode 802.1w D) Switch#spanning-tree mode 802.1w
 
Answer & Explanation Answer: A) Switch (config) # Spanning-tree mode rapid-pvst

Explanation:

802.1w is the also called Rapid Spanning Tree Protocol. It is not enabled by default on Cisco switches, but it is a better STP to run since it has all the fixes that the Cisco extensions provide with 802.1d

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Filed Under: CCNA

0 8043
Q:

Which purchasing document(s) allow(s) only time-dependent Conditions?

A. Contract
B. Purchaseorder
C. Scheduling agreement
D. RFQ/Quotation

Answer

Answer : A


 


Explanation: Conditions in the purchase order are always  time-independent.Conditions in contracts, however, are always  time-dependent.For RFQs and scheduling agreements, you can control the time dependency with the document type.

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Subject: SAP MM

9 7954
Q:

A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours? 

A) Availability Management B) Change Management
C) Configuration Management D) Service Level Management
 
Answer & Explanation Answer: B) Change Management

Explanation:
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Filed Under: ITIL Certification

5 7832
Q:

The project manager develops a process improvement plan to encourage continuous process improvement during the life of the project. Which of the following is a valid tool or technique to assist the project manager to assure the success of the process improvement plan?

A) Change control system B) Process analysis
C) Benchmarking D) Configuration management system
 
Answer & Explanation Answer: B) Process analysis

Explanation:
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Filed Under: PMP Certification

1 7797
Q:

Which layer combines bits into bytes and bytes into frames, uses MAC addressing , and provides error detection?

Answer

The Data Link layer is responsible for the framing of data packets.

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Subject: CCNA

10 7753
Q:

Which layer is responsible for converting data packets from the Data Link layer into electrical signals?

Answer

The physical layer takes frames from the Data Link layer and encodes the 1s and 0s into a digital signal for transmission on the network medium.

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Subject: CCNA

7 7744
Q:

The DoD model (also called the TCP/IP stack) has four layers. Which layer of the DoD model is equivalent to the Network layer of the OSI model?

A) Application B) Host-to-Host
C) Internet D) Network Access
 
Answer & Explanation Answer: C) Internet

Explanation:

The four layers of the DoD model are Application/process, Host-to-Host, Internet, and Network Access. The Internet layer is equivalent to the Network layer of the OSI model.

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Filed Under: CCNA

3 7690