Questions

If an object moves with some velocity that means the magnitude and direction of the object changes i.e, the object moves with some acceleration. Hence, if the object moves with constant velocity, no change in direction and magnitude of speed i.e, no acceleration = 0 acceleration.

The special thread a dispatcher will execute when no ready thread is found.

Customer Satisfaction means, dealing with the customer in a proper or positive way. Every individual mindset is  different so their cause and satisfactory leave also changed. So the main challenge of a worker of a call center is to make them understand that they are also concerned about their trouble.

SOP means Standard Operating Procedure.

A standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.

Every SOP must have the signature of the approving authority within your chain of command before it is a legal document.