Sawaal

 ITIL Certification Questions

Popular Latest Rated
Q:

Which of the following is NOT an objective of service transition ?

A) To plan and manage the capacity and resource requirements to manage a release B) To provide quality knowledge and information about services and service assets
C) To provide training and certification in project management D) To ensure that a service can be operated, managed and supported
 
Answer & Explanation Answer: C) To provide training and certification in project management

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification
Job Role: Analyst , Database Administration , IT Trainer , Project Manager

15 20805
Q:

What is the main reason for establishing a baseline?

A) For knowing the cost of services provided B) For roles and responsibility to be clear
C) To standardize operation D) For later comparison
 
Answer & Explanation Answer: D) For later comparison

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

6 19867
Q:

 What does Mean Time to Repair (MTTR) mean?

A) Average uptime of a service B) Average downtime of a service
C) Average time between two consecutive incidents D) Average time of the breakdown-free period within a measured period
 
Answer & Explanation Answer: B) Average downtime of a service

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

16 18061
Q:

Which entity owns ITIL now?

Answer

ITIL (Information Technology Infrastructure Library) is owned by Axelos since, 2013.

Report Error

View answer Workspace Report Error Discuss

Subject: ITIL Certification
Job Role: IT Trainer , Network Engineer , Project Manager , Software Architect

46 16455
Q:

The BEST definition of an event is?

A) An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted B) An occurrence that is significant for the management of the IT infrastructure or delivery of services
C) A known system defect that generates multiple incident reports D) A planned meeting of customers and IT staff to announce a new service or improvement program
 
Answer & Explanation Answer: B) An occurrence that is significant for the management of the IT infrastructure or delivery of services

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

5 15093
Q:

The ITIL V3 core is best described as?

A) An Operations Lifecycle B) A Service Lifecycle
C) An IT Management Lifecycle D) An Infrastructure Lifecycle
 
Answer & Explanation Answer: B) A Service Lifecycle

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

5 14273
Q:

How does an organization use Resources and Capabilities in creating value?

A) They are used to create value in the form of goods and services B) They are used to create value to the IT organization for Service Support
C) They are used to create value to the IT organization for Service Delivery D) They are used to create value in the form of output for production management
 
Answer & Explanation Answer: A) They are used to create value in the form of goods and services

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

0 13433
Q:

Incident Management has a value to the business by?

A) Helping to control infrastructure cost of adding new technology B) Helping to align people and process for the delivery of service
C) Contributing to the reduction of impact D) Enabling users to resolve Problems
 
Answer & Explanation Answer: C) Contributing to the reduction of impact

Explanation:
Report Error

View Answer Report Error Discuss

Filed Under: ITIL Certification

4 13123