Questions

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

Auto-immune disease :: Sometimes, due to genetic and other unknown reasons, the body attack self-cells. This results in damage to the body and is called auto-immune disease.

From the options,

-> Rheumatoid arthritis is an autoimmune disorder in which antibodies are produced against the synovial membrane and cartilage.

-> Vitiligo causes white patches on skin also characterised as autoimmune disorder.

-> Psoriasis is a skin disease that causes itchy or sore patches of thick red skin and is also autoimmune.

-> Alzheimer's disease is a chronic neurodegenerative disease. Alzheimer's disease is due to deficiency of neurotransmitter acetylcholine.

Hence, Alzheimer's is not the auto-immune disease.