Questions

Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

13 5542
Q:

Frederick Sanger is a twice recipient of the Nobel Prize for

A) Chemistry in 1958 and 1980 B) Physics in 1956 and 1972
C) Chemistry in 1954 and Peace in 1962 D) Physics in 1903 and Chemistry in 1911
 
Answer & Explanation Answer: A) Chemistry in 1958 and 1980

Explanation:
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Filed Under: General Awareness

11 5541
Q:

An atom bomb based upon the principal of ________

A) Nuclear fission B) Nuclear fussion
C) Controlled chain reaction D) None of these
 
Answer & Explanation Answer: A) Nuclear fission

Explanation:
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Filed Under: Physics

7 5539
Q:

Where was the third Buddhist council held

A) Vatsa B) Pataliputra
C) Kosambi D) Kashmir
 
Answer & Explanation Answer: B) Pataliputra

Explanation:
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Filed Under: Indian History

4 5539
Q:

India first won the Olympic Hockey gold at

A) London B) Berlin
C) Amstedam D) Los Angeles
 
Answer & Explanation Answer: C) Amstedam

Explanation:
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Filed Under: Sports

11 5537
Q:

Dr. Linus Carl Pauling is the only person to have won two Nobel prizes individually for

A) Chemistry in 1954, Peace Prize in 1962 B) Peace Prize in 1954, Chemistry in 1962
C) Physics in 1954, Medicine in 1962 D) Medicine in 1954, Physics in 1962
 
Answer & Explanation Answer: A) Chemistry in 1954, Peace Prize in 1962

Explanation:
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Filed Under: General Awareness

8 5535
Q:

Economics deals primarily with the concept of

A) Poverty B) Money
C) Scarcity D) Banking
 
Answer & Explanation Answer: C) Scarcity

Explanation:

Economics_deals_primarily_with_the_concept_of1557729122.png image

 

Economics deals primarily with the concept of Scarcity and choice. Scarcity is the limited availability of a commodity, which may be in demand in the market. Scarcity also includes an individual's lack of resources to buy commodities.

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Filed Under: Indian Economy
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

3 5532
Q:

Washing soda is 

A) sodium hydroxide B) sodium carbonate
C) sodium bicorbonate D) Potassium chloride
 
Answer & Explanation Answer: B) sodium carbonate

Explanation:

Sodium hydroxide - NaOH is caustic soda

 

Sodium carbonate - Na2CO3 is washing soda

 

Sodium bicarbonate - NaHCO3  is baking soda 

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Filed Under: Chemistry
Exam Prep: AIEEE

7 5529