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Q:

How would you handle negative feedback from a customer?

Answer



 Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you. This provides several advantages. It defuses the immediate situation. It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly. And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others.


 

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Subject: Customer Service

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Q:

Who is known as the ‘Grand Old Man of India’?

A) Dadabhai Naoroji B) Gopal Krishna Gokhale
C) Bal Gangadhar Tilak D) A.O. Hume
 
Answer & Explanation Answer: A) Dadabhai Naoroji

Explanation:
Dadabhai Naoroji (4 September 1825 to 30 June 1917), known as the Grand Old Man of India, was a Parsi intellectual, educator, cotton trader, and an early Indian political and social leader.
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Filed Under: Famous Personalities
Exam Prep: Bank Exams

1 1808
Q:

India become a member of the United Nations in which of the following years?

A) 1947 B) 1945
C) 1936 D) 1956
 
Answer & Explanation Answer: B) 1945

Explanation:

The United Nations is an intergovernmental organization tasked with maintaining international peace and security, developing friendly relations among nations, achieving international co-operation, and being a centre for harmonizing the actions of nations. It was established in the year 1945 on October 24th. Its headquarters are in NewYork, US. India is one of the founder countries along with US, Venezuela, Australia, Brazil, Canada, UK, France, etc... in 1945 before Independence itself.

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Filed Under: Indian History
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

5 1808
Q:

In the following question, a word has been written in four different ways out of which only one is correctly spelt. Select the correctly spelt word.

A) Laison B) Liaison
C) Lieison D) Liaisone
 
Answer & Explanation Answer: B) Liaison

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

1 1808
Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best express the same sentence in Indirect/Direct speech.

 

He said to Raina,"I cannot marry you now but I shall surely do so next year."

 

A) He told Raina that he cannot marry her now but would surely do so the following year. B) He told her that he could not marry Raina then but would surely marry her next year.
C) He told Raina that he could not marry her then but he would surely do so the following year. D) He told Raina that he would not marry her then but would surely do so the next year.
 
Answer & Explanation Answer: C) He told Raina that he could not marry her then but he would surely do so the following year.

Explanation:
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Filed Under: English
Exam Prep: Bank Exams , GRE , TOEFL

0 1808
Q:

The question below consists of a set of labelled sentences. Out of the four options given, select the most logical order of the sentences to form a coherent paragraph.

Children are sensitive

X-to what happens around them and are
Y-enthusiastic about working on
Z-plays that reflect their lives

A) ZYX B) XYZ
C) ZXY D) YZX
 
Answer & Explanation Answer: B) XYZ

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

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Q:

A sentence/a part of the sentence is underlined. Four alternatives are given to the underlined part which will improve the sentence. Choose the correct alternative and click the button corresponding to it. In case no improvement is needed, click the button corresponding to "No improvement".

In case of a natural calamity the shortage of essential things must be overcome in a short time

A) commodities B) consignments
C) material D) No improvement
 
Answer & Explanation Answer: A) commodities

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 1807
Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

Drive someone up the wall

A) To help someone achieve success. B) To overcome an obstacle by going over it.
C) To close someone's path of escape. D) Make someone very irritated or angry.
 
Answer & Explanation Answer: D) Make someone very irritated or angry.

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

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