Questions

Q:

How would you handle negative feedback from a customer?

Answer



 Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you. This provides several advantages. It defuses the immediate situation. It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly. And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others.


 

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Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

 

All in the same boat.

 

A) staying together is the secret to successfully navigating the ups and downs of life B) In a group, one's situation is tied up with the situation of the rest.
C) There is false sense of safety in a large group D) To be in the same unpleasant situation as other people
 
Answer & Explanation Answer: D) To be in the same unpleasant situation as other people

Explanation:
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Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the phrase.

Extreme anxiety, sorrow, or pain.

A) pique B) vexation
C) chagrin D) distress
 
Answer & Explanation Answer: D) distress

Explanation:
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Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the phrase.
One who loads and uploads ships

A) Stevedore B) Transgressor
C) Lapidist D) Reticent
 
Answer & Explanation Answer: A) Stevedore

Explanation:
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Q:

In the following questions, one part of the sentence may have an error. Find out which part of the sentence has an error and click the button corresponding to it. If the sentence is free from error, click the "No error" option.

He learnt (A) / the alphabets (B) / at the age of four. (C) / No Error (D)

A) A B) B
C) C D) D
 
Answer & Explanation Answer: B) B

Explanation:
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Q:

In the following question, out of the four alternatives, select the word similar in meaning to the word given.

Transcend

A) Eclipse B) Fizzle
C) Abort D) Blunder
 
Answer & Explanation Answer: A) Eclipse

Explanation:
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Q:

The question below consists of a set of labelled sentences. Out of the four options given, select the most logical order of the sentences to form acoherent paragraph.

If your ward talks

A-well to convince you, be

B-social and interpersonal creativity

C-proud that he or she has

A) ABC B) ACB
C) CBA D) CAB
 
Answer & Explanation Answer: B) ACB

Explanation:
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Q:

Look at the underlined part of each sentence. Below each sentence are given three possible substitutions for the underlined part. If one of them (a), (b) or (c) is better than the underlined part, indicate your response on the Answer Sheet against the corresponding letter. If none of the substitutions imporves the sentence, indicate (d) as your response on the Answer Sheet.


Go north-east across the mountains till you will reach an island.

A) reached B) reach
C) have reached D) No improvement
 
Answer & Explanation Answer: B) reach

Explanation:

The use of will is redundant. The main verb is ‘Go’, till you reach is used to denote time. Further, the event will be completed in future but both other options are in past tense.

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