Questions

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback

The first women Prime Minister of India is Indira Gandhi.

Following the death of Indian Prime Minister Lal Bahadur Shastri, Indira Gandhi becomes head of the Congress Party and thus prime minister of India in the year 1966 until her death in 1984.

Mutations are accidents in the copying of DNA. A genetic mutation is a random change in the DNA that is passed on further generations of cells and or organisms. 

Genetic mutations are accidental changes in the DNA in the germ cells or early in the formation of the embryo. These changes if they are in the germ cell will be passed on to other organisms formed by sexual reproduction or asexual reproduction. An example would be the golden delicious apple. A lost of genetic information due to a mutation resulted in a different color of fruit.

Genetic mutations that cause diseases are not always passed on to offspring.