Questions

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

I. Inputs

• Communications management plan

II. Tools and Techniques

• Communications skills 


• Information gathering and retrieval systems


• Information distribution methods


• Lessons learned process

III. Outputs

• Organizational process assets (updates)


• Requested changes

Beta is the measurement of the systematic risk of the market.

British businessman Mark Tucker, currently group chief executive and president of insurance group AIA, will take over from Douglas Flint as the new Chairman of HSBC in October.

The term panda bond refers to an indenture issued in China, in Chinese renminbi, by a foreign bank or corporation. The Pakistan cabinet approved the issuance of the maiden renminbi-denominated 'Panda Bonds' during its meeting presided over by Prime Minister.

Ascomycota is a division or phylum of the kingdom Fungi that, together with the Basidiomycota, form the subkingdom Dikarya. Its members are commonly known as the sac fungi or ascomycetes. 

Hence, Sac formation is a characteristic of the Ascomycota fungi.