Interview Questions

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback

All those activities which have been planned out by the marketing department must be tried out in the market several times in order to be able to conclude if such activities are worthwhile or not. Such activities may be repeated several times over a period say six months or a year in order to be able to decide whether to stick to them or replace them with other better alternatives. Monitoring and controlling the marketing activities entails keeping proper records of the various activities and tracking them time and again particularly when it comes to the media, when to promote the product, cost factor, reach or the number of persons towards whom the promotions have been targeted, responses generated, sales generation and return on sales

Strategy Statement: 

The interviewer is interested in knowing how you are able to perform in a workplace where you are not the one who is ‘making the calls’. The typical workplace environment involves a tiered structure where there are those who make the decisions and those who perform the work. An entry level position most often assumes the role of the latter. 

Sample Response: 

I am a performer of tasks. As a new employee, I understand that many of my duties will be directed by those above me. These will undoubtedly involve changes, and as long as I understand how the changes are related to the betterment of the company/business/corporation, I am fully ‘on board’. I once worked for a corporation where one of my duties was to prepare the annual report. As a result of input from the overseeing board and members, the format for that report was changed significantly. Although this meant that I had to relearn the report-writing process, with my understanding that this change would mean that the report was more accessible and easy to read, I had no problem with the demands of that change.

HTML language is a set of markup tags. The code used to specify the formatting are called tags. Markup languages are designed for the processing, definition and presentation of text. The language specifies code for formatting, both the layout and style, within a text file. 

HTML is an example of a markup language to improve the appearance of, and link text with data on the internet.

The 4 key phases of business development are: Forming, Storming, Norming and Performing.

A crossed cheque indicates the amount should be deposited into the payees account and cannot be cashed by the bank over the counter. Here in the image, number#2, you can see two cross-lines on the left side corner of the cheque that indicates crossed cheque.

One can use simple conditions like >= and <=, or use between/and but the trick here is to know your exact data type.

- Sometimes date fields contain time and that is where the query can go wrong so it is recommended to use some date related functions to remove the time issue. In SQL Server common function for accomplishing the task datediff () function.

- Interviewees also have to be aware of different time zones and server time zone.

-To increase query performance you may still want to use between however you should be aware of proper format you should use if not it might misbehave during filtering.