Interview Questions

Strategy Statement: 

The interviewer is interested in knowing how you are able to perform in a workplace where you are not the one who is ‘making the calls’. The typical workplace environment involves a tiered structure where there are those who make the decisions and those who perform the work. An entry level position most often assumes the role of the latter. 

Sample Response: 

I am a performer of tasks. As a new employee, I understand that many of my duties will be directed by those above me. These will undoubtedly involve changes, and as long as I understand how the changes are related to the betterment of the company/business/corporation, I am fully ‘on board’. I once worked for a corporation where one of my duties was to prepare the annual report. As a result of input from the overseeing board and members, the format for that report was changed significantly. Although this meant that I had to relearn the report-writing process, with my understanding that this change would mean that the report was more accessible and easy to read, I had no problem with the demands of that change.

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback

Classes that contain at least one pure virtual function are called as abstract base classes.

DAO (Data access object ) is used for accessing data before ado it was used for database installed on same sys where the application resides.

RDO (Remote data object ) is used for accessing remote data

ADO (Active data object ) most powerful till date it is nothing but combination of both DAO and RDO 

A marketing mix and a promotional mix does have some differences, both being highly crucial for the success of a business. Marketing is very essential for the growth and continuity of business operations. It helps in creating new customers and retaining the existing ones to keep the business ongoing. Marketing focuses on all the elements of the marketing mix viz product, price, place and promotion while promotion focuses more on the customer- how to reach a product to its customers and how to sell it to them ultimately

All those activities which have been planned out by the marketing department must be tried out in the market several times in order to be able to conclude if such activities are worthwhile or not. Such activities may be repeated several times over a period say six months or a year in order to be able to decide whether to stick to them or replace them with other better alternatives. Monitoring and controlling the marketing activities entails keeping proper records of the various activities and tracking them time and again particularly when it comes to the media, when to promote the product, cost factor, reach or the number of persons towards whom the promotions have been targeted, responses generated, sales generation and return on sales

When communicating complex ideas, you keep your message simple and straightforward – avoiding technical jargon and overusing statistics. You don’t expect people to have the same background knowledge as you and are careful to introduce your idea in clear, concise terms. You find that giving examples, using pictures and graphs helps clarify difficult concepts and can be useful as people have different learning styles. You always encourage questions and if somebody is having difficulty understanding, you are quick to adapt your style.