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Q:

What would be the most important service skill that you would need to have in your day to day business?

Answer



1.Patience:If you deal with clients on a daily basis, be certain to stay patient when they come to you confused and frustrated, but also be clear to take the time to truly find out what they need — they'd rather get good service than be rushed out the door!


2. Attentiveness: The capacity to surely listen to customers is so crucial for presenting extremely good service for a number of reasons.


3.Communication Skills: When it comes to crucial points that you want to relay clearly to customers, keep it easy and leave not anything to doubt.


4.Knowledge of the Product: Not knowing your product from front-to-back, you might not know how to solve customer issues when they run into problems.


5.Willingness to Learn: Those who don't show to enhance skills what they do, whether it's helping customers, marketing businesses, or building products, will get left behind by the people willing to put money into their skills.


6.Ability to Use "Positive Language":


    Without positive language: "I cannot get you that product until next month; it is back-ordered and unavailable presently."


    With positive language: "That brand will be available coming month. I can place the order for you immediately and make sure that it is posted to you as soon as it reaches our war


 


 

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Subject: Customer Service

0 2092
Q:

Read the passage carefully and choose the best answer to each question out of the four alternatives and click the button corresponding to it.

The first working steam­ powered vehicle was designed and most likely built by Ferdinand Verbies, a Flemish member of a Jesuit mission in China around 1672. It was a 65 cm long scale­ model toy for the Chinese Emperor, that was unable to carry a driver or a passenger. It is not known if Verbiest's model was ever built. Nicolas- Joseph Cugnot is widely credited with building the first full­ scale, self ­propelled mechanical vehicle or automobile in about 1769; he also created a steam­ powered tricycle. He constructed two steam tractors for the French Army, one of which is preserved in the French National Conservatory of Arts and Crafts. His inventions were however handicapped by problems of water supply and maintaining steam pressure. In 1801, Richard Trevithick built and demonstrated his Puffing Devil road locomotive, believed by many to be the first demonstration of a steam ­powered road vehicle. It was unable to maintain sufficient steam pressure for long periods. Sentiment against steam ­powered road vehicles led to the Locomotive Acts of 1865. In 1807 Nicephore Niepce and his brother Claude probably created the world's first internal combustion engine which they called Pyreolophore.

Cugnot built steam tractors for:

A) The Chinese Emperor B) The French Army
C) The Jesuit mission D) The French Conservatory
 
Answer & Explanation Answer: B) The French Army

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2092
Q:

The question below consists of a set of labelled sentences. Out of the four options given, select the most logical order of the sentences to form a coherent paragraph.

The introduction of

A-­had ruled from the time man learned to cook food

B-­meant the end of firewood, which

C-­the kerosene stove also

A) CAB B) BCA
C) CBA D) BAC
 
Answer & Explanation Answer: B) BCA

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2092
Q:

Which of the following is a property of water?

A) High polarity B) Universal solvent
C) High specific heat D) All of the above
 
Answer & Explanation Answer: D) All of the above

Explanation:

Yes, we know that water is a universal solvent.

 

Water can moderate temperature because of the two properties: high-specific heat and the high heat of vaporization.

 

Water is a polar molecule that has a high level of polarity and attraction to ions and other polar molecules.

 

Hence, all the above given options are the properties of water.

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Filed Under: General Science
Exam Prep: AIEEE , Bank Exams , CAT , GATE
Job Role: Analyst , Bank Clerk , Bank PO

2 2092
Q:

How CNG is a cleaner fuel?

I. It produces oxides of Sulphur and Nitrogen in very small amounts.
II. It makes environment less polluted.
III. It emits less greenhouse gases.

A) Only I and II B) Only II and III
C) Only I and III D) All I, II and III
 
Answer & Explanation Answer: D) All I, II and III

Explanation:
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Filed Under: General Science

3 2092
Q:

If a person moves a trolley for a distance of 10 m with a force of 50 N, then the work done is

A) 0.2 J B) 5 J
C) 20 J D) 500 J
 
Answer & Explanation Answer: D) 500 J

Explanation:
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Filed Under: Physics
Exam Prep: Bank Exams

3 2091
Q:

Which one of the following is not correct in respect of Andaman and Nicobar Command?

A) It is the first integrated theatre command in India. B) Its headquarters is at Port Blair.
C) It is commanded by a three-star officer. D) It was set up by the British during the Second World War.
 
Answer & Explanation Answer: D) It was set up by the British during the Second World War.

Explanation:

The Andaman and Nicobar Command is the first and only Tri-service theater command of the Indian Armed Forces, based at Port Blair.It was created in 2001 to safeguard India's strategic interests in Southeast Asia and the Strait of Malacca by increasing rapid deployment of military assets in the region.

 

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Filed Under: General Awareness
Exam Prep: Bank Exams

0 2091
Q:

What are the parameters of Quality cost?

Answer

The parameters of Quality Cost are:


Speed
Accuracy
Efficiency
Performance
Customer Satisfaction

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Subject: Software Testing

2 2091