Questions

A Yardstick has three feet used for measuring but no toes.

Longest and shortest phases Of cell cycle:

Shortest Phase - M phase or Mitotic phase.

Longest phase - G1 phase of the Interphase

Longest and shortest phases During Mitosis:

Longest Phase - Prophase

Shortest Phase - Anaphase

CBA – Collective Bargaining Agreement is the result of collective bargaining procedure. 

These agreements can be in one of the two forms: 

i.) Procedural agreement

ii.) Substantive agreement

Procedural agreements – They usually deal with the relationship between employees and employers to resolve individual and group issues. These are usually filed in the company’s rule book. 

Substantive agreements – This kind of an agreement deals with specific issues like basic pay, leave policy, bonus payment etc.

Inbound customer service agents handle incoming calls from customers for:

- Requests for help

- Inquiries or requests for information

- Placing orders, in product purchases

- Applications for services

- Filing complaints

Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.