A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?
Nepalese President Bidya Devi Bhandari is arriving in New Delhi on a five-day visit to India. This will be Bhandari's first foreign trip after assuming the office in October 2015, following the promulgation of the new Constitution in Nepal.