Sandalwood is largely found in India and they are government owned and their harvest is controlled.
Naturally grown sandalwood can be easily found in Karnataka, Tamilnadu, Andhra, Kerala, Gujarat, Madhya Pradesh, and U.P. Manipura and in some other states of India.
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?