Q:

How would you handle negative feedback from a customer?

Answer

Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you. This provides several advantages. It defuses the immediate situation. It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly. And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others.

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Subject: Customer Service

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Q:

Who is the author of the book "My Truth".

A) Khuswant Singh	B) Kiran Bedi
C) Narendra Modi	D) Indira Gandhi

Answer & Explanation Answer: D) Indira Gandhi

Explanation:

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Filed Under: Books and Authors
Exam Prep: Bank Exams

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Q:

Achchhan Maharaj is associated with which of the following fields?

A) Instrumental music	B) Dance
C) Painting	D) Writing

Answer & Explanation Answer: B) Dance

Explanation:

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Filed Under: Famous Personalities
Exam Prep: Bank Exams

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Q:

Four words are given, out of which only one word is spelt correctly. Choose the correctly spelt word and click the button corresponding to it.

A) Ajournment	B) Adjournmant
C) Ajornment	D) Adjournment

Answer & Explanation Answer: D) Adjournment

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the words/sentence.

Irritating inconvenience

A) Tranquillity	B) Hassle
C) Harmony	D) Rectitude

Answer & Explanation Answer: B) Hassle

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one, which best express the same sentence in Indirect/Direct speech.

Gokul said to Sumit, "Why did not you attend the meeting yesterday?"

A) Gokul asked Sumit why he did not attend the meeting the day before.	B) Gokul asked Sumit why he had not attended that meeting yesterday.
C) Gokul asked Sumit why he had not attended the meeting the day before.	D) Gokul asked Sumit why he did not attend that meeting yesterday.

Answer & Explanation Answer: C) Gokul asked Sumit why he had not attended the meeting the day before.

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

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Q:

What is the name of the device used to convert alternating current into direct current ?

A) Ammeter	B) Galvanometer
C) Rectifier	D) Transformer

Answer & Explanation Answer: C) Rectifier

Explanation:

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Filed Under: Physics
Exam Prep: Bank Exams

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Q:

An image formed by a concave mirror on a screen is called __________?

A) Virtual image	B) Real image
C) Inverted image	D) Erect image

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