Questions

Q:

What procedure you will follow when taking a customer’s call?

Answer

Answer this question around the following steps :


1. Greet customer.


2. Tell your name to the customer.


3. Ask customer how you can be of any assistance to him/her.


4. Listen carefully and patiently to the customers query or requirement.


5. Provide the customer with the best solution or assistance without making him/her wait for long.


6. Inquire if customer is satisfied with the assistance or help provided.


7. Ask the customer if he needs any further assistance.

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Subject: Call Center

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Q:

Importance of project life cycle?

Answer

A project has a beginning and an end and passes through several phases of development known as life cycle phases. Every project has certain phases of development. A clear understanding of these phases allows managers and executives to maintain control of the project more efficiently.
These phases are varied depending upon the industry involved but all follow the same basic steps.


 


How Important is Project Life Cycle::


1. This is a tried and tested method for delivering projects on time, within budget and to the expected quality targets.


2. Aids communication and helps define roles within the project organisation as it provides a framework for the project that is visible and understood by all members of the project.


3. The project lifecycle will allow the project manager to link progress directly to each phase and recognise the completion of each phase


4. The phases within the project lifecycle provide an understanding of the evolution of the project, being able to identify areas that need greater attention at different times such as risk management in the early stages and more Project Evaluation Reviews during the Implementation stage.


5. At each stage, approval is generally required from outside the project team before proceeding to the next stage.


6. The project life cycle also allows for the gate procedure to be used.


7. At each stage, approval is generally required from outside the project team before proceeding to the next stage.

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Q:

The only session of Indian National Congress which was presided by Mahatma Gandhi was held at

A) Karachi B) Belgaum
C) Mirzapur D) Allahabad
 
Answer & Explanation Answer: B) Belgaum

Explanation:

The only session of Indian National Congress which was presided by Mahatma Gandhi was held at Belgaum in 1924.

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Filed Under: Indian History
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

6 2415
Q:

What is process migration?

Answer

It is the transfer of sufficient amount of the state of process from one machine to the target machine.

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Q:

Which of the following does NOT describe a musical motive?

A) A melodic or rhythmic fragment. B) The reason for playing softly.
C) A short musical idea. D) The basis for development in a musical piece.
 
Answer & Explanation Answer: B) The reason for playing softly.

Explanation:

"The reason for playing softly" is not a motive. Motives are the building blocks for large forms composed during the common practice period and, for some, beyond. Composers who used motives would include Beethoven, Mozart, Schubert, Mendelssohn and Brahms.

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Filed Under: Sports
Exam Prep: AIEEE , Bank Exams
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Q:

Which among the following countries is not the member of UNO?

A) North Korea B) Vatican City
C) Vatinum D) Afganisthan
 
Answer & Explanation Answer: B) Vatican City

Explanation:

Vatican city is not the member of UNO

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Filed Under: World Organisations

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Q:

Where are chromatids found in a cell?

A) Anaphase B) Metaphase
C) Prophase D) None of the above
 
Answer & Explanation Answer: B) Metaphase

Explanation:

A chromatid is one copy of a newly copied chromosome which is still joined to the original chromosome by a single centromere.

The two identical copies—each forming one half of the replicated chromosome are called chromatids.

Chromonema is the fibre-like structure in prophase in the primary stage of DNA condensation. In metaphase, they are called chromatids.

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Filed Under: Biology
Exam Prep: AIEEE
Job Role: Analyst

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Q:

The primary agent of contact metamorphism is

A) Temperature B) Pressure
C) Weathering D) Flowing water
 
Answer & Explanation Answer: A) Temperature

Explanation:

The primary agent of contact metamorphism is heat or temperature.

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Filed Under: Physics
Exam Prep: AIEEE , Bank Exams , CAT , GATE
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