Questions

In 2010, India's External Affairs Ministry had become the first ministry to have an account on twitter.

The twitter account created was @IndianDiplomacy. This was the first effort by a government ministry to harness the new age internet tools.

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing

There are mainly two types of call centers :

a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

National Productivity Council (NPC) is celebrating National Productivity week from February 12th to 18th, 2019. This year its theme is "Circular Economy for Productivity & Sustainability”.

Quakers are members of a group with Christian roots that began in England in the 1650s. Sir William Penn was an English nobleman, writer, early Quaker, and founder of the English North American colony the Province of Pennsylvania.