Questions

Lala Lajpat Rai is known as Punjab Kesari.

Paytm Payments Bank becoming the first bank to offer cash backs on deposits. Customers will also be offered zero charges on all online transactions and no minimum balance requirement. The Payments Bank plans to roll out 31 branches and 3,000 customer service points in the first year. For savings accounts, it will offer an interest of 4 percent per annum. It will also offer current accounts to its millions of merchants.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.