Questions

Q:

What will be your response if the customer who calls on the other side of the phone is angry?

Answer

This question focuses to check your ability to handle situations. Do not answer this question with anything that states retaliation. Talk about handling the situation with patience and relaxed mind set. You can answer it as “ If the customer on the other side of the phone line is angry i will first try calming him and ask him his/her problem. After that I will try sufficing the best solution keeping in mind his problem. In this sector customer satisfaction is very important and thus it will be my primary goal.

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Subject: Call Center

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Q:

Who started Shudhi Movement?

A) Dayananda Saraswathy B) Sri Aurobindo
C) Swami Vivekananda D) Yashoda Bhai
 
Answer & Explanation Answer: A) Dayananda Saraswathy

Explanation:

Shudhi Movement was started by Dayananda Saraswathy.

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Filed Under: Indian History
Exam Prep: AIEEE , Bank Exams
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

The criminal was __________ lest he should escape.

A) fetid B) fettered
C) fettled D) feted
 
Answer & Explanation Answer: B) fettered

Explanation:
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Filed Under: English

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Q:

A sentence/a part of the sentence is underlined. Four alternatives are given to the underlined part which will improve the sentence. Choose the correct alternative and click the button corresponding to it. In case no improvement is needed, click the button corresponding to “No improvement”.

Both of us had a different opinion about it.

A) Both of us has  B) Each of us had 
C) Each of us have  D)  No improvement 
 
Answer & Explanation Answer: B) Each of us had 

Explanation:
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Filed Under: English
Exam Prep: TOEFL , GRE , CAT

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Q:

Which best describes the meaning of the word politics?

A) It is the power of the executive branch to carry out the laws. B) It is the process by which the President commands the military.
C) It is the power of the executive branch to conduct foreign policy. D) It determines who will benefit from, and who will pay for, public policies.
 
Answer & Explanation Answer: D) It determines who will benefit from, and who will pay for, public policies.

Explanation:

The word politics determines who will benefit from, and who will pay for, public policies.

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Filed Under: English
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

A passage is given with 5 questions following it. Read the passage carefully and choose the best answer to each question out of the four alternatives and click the button corresponding to it.


My brother, David, was always close to our grandmother. Both of them shared a love of Mother Nature and of food that they had grown themselves. Whenever his schedule permitted, he would drop in for a short visit and a cup of coffee. One day, when he found no one home, he left a chunk of dirt on her porch. This started what was later to be known as his "calling card". Grandmother would come home occasionally and instantly know that Dave had been by when she spotted the chunk of dirt on her porch.

Although Grandmother had a poor upbringing in Italy, she managed to do well in the United States. She was always healthy and independent and enjoyed a fulfilling life. Recently she had a stroke and died. Everyone was saddened by her death. David was disconsolate. His life­long friend was now gone.

Grandmother used to be _____ .

A) rich in Italy but poor in the United States B) in the United States but is now in Italy
C) poor earlier but became rich later on D) rich earlier but now poor
 
Answer & Explanation Answer: C) poor earlier but became rich later on

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

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Q:

Select the antonym of
generosity

A) altruism B) general
C) largesse D) malevolence
 
Answer & Explanation Answer: D) malevolence

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

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Q:

The first Finance Minister of India?

A) RK Shanmukham Chetty B) P Chidambaram
C) Jawaharlal Nehru D) Vallabhai Patel
 
Answer & Explanation Answer: A) RK Shanmukham Chetty

Explanation:
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Filed Under: Indian Politics
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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