Sawaal

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Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Subject: Retail

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Q:

Who is the author of Manimekalai?

A) Kovalan B) Sathanar
C) Ilango Adigal D) Timtakkatevar
 
Answer & Explanation Answer: B) Sathanar

Explanation:

One of the finest jewels of Tamil poetry, the epic poem Manimekalai was written by Sathanar in 2nd century A.D. It is unique for the deep spirituality and mysticism it unfolds against the historical and geographical background of South India and of adjacent Jaffna.

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Filed Under: Indian History
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Q:

The Mongols under ___________ invaded Transoxiana in north-east Iran in 1219.

A) Timur Lang B) Nadir Shah
C) Ahmed Shah Abdali D) Genghis Khan
 
Answer & Explanation Answer: D) Genghis Khan

Explanation:
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Q:

The famous poet Amir Khusrau was contemporary of all except following :

A) Alauddin Khilji B) Ghiyasuddin Balban
C) Iltutmish D) Jalaluddin Khilji
 
Answer & Explanation Answer: C) Iltutmish

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Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one, which best express the same sentence in Indirect/Direct speech.

 

"I don't know the way. Do you?" Vipul asked.

 

A) Vipul said he didn't know the way and asked her if she did. B) Vipul said he didn't knew the way and asked her if she did.
C) Vipul said he didn't knew the way and asked her whether she did. D) Vipul said that he didn't know the way and asked her if she did.
 
Answer & Explanation Answer: A) Vipul said he didn't know the way and asked her if she did.

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Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

No man is an island

 

A) a man is self sufficient only when he gets married B) no one is self­-sufficient; everyone relies on others
C) nobody prefers to live alone D) to not marry is like living on an island
 
Answer & Explanation Answer: B) no one is self­-sufficient; everyone relies on others

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Q:

In the following question, the sentence given with blank to be filled in with an appropriate word. Select the correct alternative out of the four and indicate it by selecting the appropriate option.

 

The speed with which she typed the draft demonstrated that she is a _______________ secretary.

 

A) savvy B) adapted
C) nimble D) competent
 
Answer & Explanation Answer: D) competent

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Q:

In the following question, a sentence has been given in Active/Passive voice. Out of four alternatives suggested, select the one, which best expresses the same sentence in Passive/Active voice.

The candidates are writing an essay.

A) An essay was wrote by the candidates. B) An essay is being written by the candidates.
C) An essay has had been written by the candidates. D) An essay had been written by the candidates.
 
Answer & Explanation Answer: B) An essay is being written by the candidates.

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