Questions

 It is a strange sequence. Each number describes the resemblance of the previous one, except the first one.

11 describes the previous '1' which contains one '1'

21 describes the previous '11' which contains two '1'

1211 describes the previous '21' which contains one '2' and one '1'

111221 describes the previous '1211' which contains one '1', one '2' and two '1'.

So the next sequence will be 312211, that is the previous '111221' contains three '1', two '2' and one '1'.

We know that, in computers transformation of input into output is performed by the ALU unit i.e, the Arithematic and Logical unit that performs all the logical and arithmatical operations in the CPU - Central Processing Unit.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.