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Q:

What is the difference between inbound process and outbound process?

Answer

Inbound customer service agents handle incoming calls from customers for:


- Requests for help


- Inquiries or requests for information


- Placing orders, in product purchases


- Applications for services


- Filing complaints


Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.

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Subject: Call Center

8 8802
Q:

The term computer is derived from

A) Latin language B) Sanskrit language
C) Greek language D) German language
 
Answer & Explanation Answer: A) Latin language

Explanation:

The term computer is derivrd from the latin keyword 'computare' which means to calculate or to compute.

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Filed Under: Computer
Exam Prep: AIEEE , Bank Exams , CAT , GATE
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31 8801
Q:

Ashok Mehta committee recommended for the establishment of

A) Gram Panchayat B) Nagar Panchayat
C) Panchayat Samiti D) All of the above
 
Answer & Explanation Answer: A) Gram Panchayat

Explanation:

Under the chairmanship of Ashoka Mehta, the Janata Government appointed a committee on Panchayat Raj system in December 1977. They have made 132 recommendations to revive and strengthen the declining Panchayati Raj system in the country. As a result of this report, the Indian states of Karnataka, Andhra Pradesh, and West Bengal passed new legislation.

Ashok_Mehta_committee_recommended_for_the_establishment_of1560945557.jpg image

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Filed Under: Indian Politics
Exam Prep: AIEEE , Bank Exams , CAT
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4 8790
Q:

Which of the following awards was conferred upon Smt. Aruna Asaf Ali for her role in the welfare of adult and women

A) Kalinga Prize B) UNESCo Literacy Award
C) Tagore Literacy Award D) Moorti Devi Award
 
Answer & Explanation Answer: D) Moorti Devi Award

Explanation:
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Filed Under: Honours and Awards

8 8790
Q:

Who is the author of the controversial book 'Forbidden verses'

A) Abu nuwaz B) Salman Rushdie
C) D.H.Lawrence D) Ms. Taslima Nasreen
 
Answer & Explanation Answer: A) Abu nuwaz

Explanation:
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Filed Under: Books and Authors

10 8785
Q:

Two bodies A and B are of same mass and same amount of heat is given to both of them. If the temperature of A increases more than that of B because of heat addition, then

 

A) the specific heat capacity of A is more than that of B B) the specific heat capacity of A is less than that of B
C) both A and B have the same specific heat capacity but A has greater thermal conductivity D) both A and B the same specific heat capacity but B has greater thermal conductivity
 
Answer & Explanation Answer: B) the specific heat capacity of A is less than that of B

Explanation:
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Filed Under: Physics

21 8781
Q:

The product of two successive numbers is 9506.Which is the smaller of the two numbers?

A) 96 B) 97
C) 98 D) 99
 
Answer & Explanation Answer: B) 97

Explanation:

9506= 97.50 So 97 and 98 are the two numbers. 

 

so 97 is the answer

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Filed Under: Verbal Reasoning - Mental Ability
Exam Prep: Bank Exams
Job Role: Bank PO

3 8777
Q:

The more you take, the more you leave behind. What is that?

A) Pictures B) Hole
C) Clothes D) Footsteps
 
Answer & Explanation Answer: D) Footsteps

Explanation:

Yes, footsteps are what we take more, the more we leave behind. 

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Filed Under: Logic Puzzles
Exam Prep: AIEEE , Bank Exams , CAT , GATE , GRE
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9 8775